At universalpetmeds.com, safeguarding your confidentiality and protecting your personal information is our primary
concern at all times. We are committed to meeting or exceeding the privacy standards established by Canadian law. As
part of this commitment, we have followed the Personal Information Protection and Electronic Documents Act's Ten
Privacy Principles to govern our actions as they relate to the use of personal information.
1 - Accountability
We are responsible for maintaining and protecting any personal information under our control. In fulfilling this mandate,
we have designated an individual who is accountable for universalpetmeds.com's compliance with the Ten Privacy
2 - Identifying Purposes
The purposes for which personal information is collected shall be identified before or at the time the information is
3 - Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of personal information
except where required or permitted by law.
4 - Limiting Collection
The personal information collected must be limited to those details necessary for the purposes identified by
universalpetmeds.com. Information must be collected by fair and lawful means.
5 - Limiting Use, Disclosure and Retention
Personal information may only be used or disclosed for the purpose for which it was collected unless the customer has
otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the
period of time required to fulfill the purpose for which it was collected.
6 - Accuracy
Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the
purposes for which it is to be used.
7 - Safeguarding Personal information
Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the
8 - Openness
universalpetmeds.com is required to make information available to customers concerning the policies and practices that
apply to the management of their information.
9 - Customer Access
Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given
access to it. Customers may verify the accuracy and completeness of their information, and may request that it be
amended, if appropriate.
10 - Handling Customer Complaints and Suggestions
Customers may direct any questions or enquires with respect to the privacy principles outlined above or about our practices
by contacting the designated person accountable for privacy at universalpetmeds.com. The guidelines below
set forth the principles we use in gathering, using, maintaining and protection personal information you provide us.
Types of Personal Information We Collect
universalpetmeds.com gathers and uses any information that is necessary for fulfilling your orders for our products and
services. It typically includes the following personal information: name, mailing address, e-mail address, telephone
numbers, occupation, employment status, referral source, the name of your primary physician and his or her contact
information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested,
family medical history information, you personal medical history information, details of your existing medications, credit
card information, including card type and number, expiry date and name of card holder, prescription information.
The choice to provide us with personal information is always yours. However, your decision to withhold particular
details may limit the products and services we are able to provide and make it more difficult for us to advise you or
suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has
been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also
maintain a file containing contact history that is used for customer inquiry purposes. We may collect anonymous/non-
personal information. Anonymous/non-personal information is information that cannot be associated with or traced
back to a specific individual or business entity.
Purposes for which we use Personal Information
We use your personal information to communicate with you, enhance your visit to our site, process orders and
effectively provide the products and services you have requested. We provide your personal information to a
Canadian physician to review and approve your prescription.
We may use personal information to offer additional products and services sold universalpetmeds.com. In the event of a
sale of all or substantially all of the assets of universalpetmeds.com, records containing personal information may be
transferred to the purchaser. We will not furnish personal information to an outside organization for its use in
marketing or solicitation, without your prior consent.
We only use personal information for the purposes that we have disclosed to you. If for any reason your information is
required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.
In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to
authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves
that the authorities that are making the request have legitimate grounds to do so.
There are some situations where we are legally permitted to disclose personal information such as employing
reasonable and legal methods to collect a delinquent account, a medical emergency or suspicion of illegal activities.
We use current technologies and maintain security standards to ensure that your personal information is protected
against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also
appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with
restricted access. Paper-based files are stored in restricted access areas.
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security
practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and
privacy of your information.
In the course of daily operations, we attempt to restrict access to personal information to authorized employees who
have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of
universalpetmeds.com are required to abide by the privacy standards we have established and to follow all applicable
laws and regulations. Unauthorized access to and/or disclosure of client information by an employee of
universalpetmeds.com is strictly prohibited. All employees are expected to maintain the confidentiality of personal
information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
Accessing and Amending Your Information
Decisions are often made based on the information we have. Therefore, it is important that your personal information
is accurate and complete. As a customer, you have the right to access, verify and amend the information held in your
personal and financial files.
To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections
as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-
date information in your file(s), we will make the proper changes and provide you with a copy of the corrected
information. Where appropriate, we will communicate these changes to other parties who may have unintentionally
received incorrect information from us.
Customers may direct any questions or enquires with respect to our practices or your personal information by
contacting our privacy officer, as follows:
Fax Number: 1-866-671-6378
Email: [email protected]
Updating this Policy
manner. We may add, modify or remove portions of this policy when we feel it is appropriate to do so. You may
determine when this policy was last updated by referring to the modification date found at the top of each