Company Profile

Universal Pet Meds delivers pet lovers like you the same high quality, brand name pet medicine found locally but at discounted Canadian prices. On average, you can save up to 50% on your pet medicine costs with just a few clicks of a mouse. We bring you substantially reduced prices on prescription and non-prescription pet meds with the added convenience not having to leave your home. We have all the brand name pet medication you need along with generic alternatives which can save you even more money and offer the same ingredients as the brand name counterpart.

Universal Pet Meds is changing the way pet owners care for their pets. You no longer have to worry about buying the medications your pet needs at inflated prices, we have the meds your pet needs at low prices and will ship them to your doorstep. It’s easy, cheap & convenient. All of your pet health products are only a few clicks or a phone call away.

Every order is shipped directly to your home using an express, low-cost shipping service. You can use the Canada Post automated parcel tracking system to stay up to date on the status on your order and to confirm delivery.

We at Universal Pet Meds want to make your experience with us as enjoyable as possible by giving you the service you demand. You can order online using our secure website or you can call one of our friendly customer service representatives at 1-866-944-PETS (7387). We can also help you with any questions or concerns by e-mail at: info@universalpetmeds.com and a response should be sent within 24 hours.

Privacy Policy

At Universal Pet Meds Ltd., safeguarding your confidentiality and protecting your personal information is our primary concern at all times. We are committed to meeting or exceeding the privacy standards established by Canadian law. As part of this commitment, we have followed the Personal Information Protection and Electronic Documents Act's Ten Privacy Principles to govern our actions as they relate to the use of personal information.

The Ten Privacy Principles are as follows:

Principle 1 - Accountability. We are responsible for maintaining and protecting any personal information under our control. In fulfilling this mandate, we have designated an individual who is accountable for universalpetmeds.com's compliance with the Ten Privacy Principles. Principle 2 - Identifying Purposes. The purposes for which personal information is collected shall be identified before or at the time the information is collected. Principle 3 - Consent. The knowledge and consent of the customer are required for the collection, use or disclosure of personal information except where required or permitted by law. Principle 4 - Limiting Collection. The personal information collected must be limited to those details necessary for the purposes identified by universalpetmeds.com. Information must be collected by fair and lawful means. Principle 5 - Limiting Use, Disclosure and Retention. Personal information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected. Principle 6 - Accuracy. Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used. Principle 7 - Safeguarding Personal information. Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information. Principle 8 - Openness. universalpetmeds.com is required to make information available to customers concerning the policies and practices that apply to the management of their information. Principle 9 - Customer Access. Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate. Principle 10 - Handling Customer Complaints and Suggestions. Customers may direct any questions or enquires with respect to the privacy principles outlined above or about our practices by contacting the designated person accountable for privacy at universalpetmeds.com. The guidelines below set forth the principles we use in gathering, using, maintaining and protection personal information you provide us.

The Types of Personal Information We Collect

Universalpetmeds.com gathers and uses any information that is necessary for fulfilling your orders for our products and services. It typically includes the following personal information: name, mailing address, e-mail address, telephone numbers, occupation, employment status, referral source, the name of your primary physician and his or her contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, you personal medical history information, details of your existing medications, credit card information, including card type and number, expiry date and name of card holder, prescription information.

The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes. We may collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.

The Purposes for which we use Personal Information

We use your personal information to communicate with you, enhance your visit to our site, process orders and effectively provide the products and services you have requested. We provide your personal information to a Canadian physician to review and approve your prescription.

We may use personal information to offer additional products and services sold on universalpetmeds.com. In the event of a sale of all or substantially all of the assets of universalpetmeds.com, records containing personal information may be transferred to the purchaser. We will not furnish personal information to an outside organization for its use in marketing or solicitation, without your prior consent.

We only use personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.

In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the request have legitimate grounds to do so.

There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency or suspicion of illegal activities.

Security Measures

We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with restricted access. Paper-based files are stored in restricted access areas.

We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.

In the course of daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of universalpetmeds.com are required to abide by the privacy standards we have established and to follow all applicable laws and regulations. Unauthorized access to and/or disclosure of client information by an employee of universalpetmeds.com is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

Accessing and Amending Your Information

Decisions are often made based on the information we have. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the information held in your personal and financial files.

To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.

Privacy Officer

Customers may direct any questions or enquires with respect to our practices or your personal information by contacting our privacy officer, as follows:

Universal Pet Meds Ltd PO BOX 2581 STN MAIN 266 GRAHAM Winnipeg, MB R3C 4B3 Attention: Privacy Manager Fax Number: 1-866-783-4223 E-Mail: privacy@universalpetmeds.com

Updating this Policy

Any changes to our privacy policy and information handling practices shall be acknowledged in this policy in a timely manner. We may add, modify or remove portions of this policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the top of each universalpetmeds.com privacy policy web page.

Do you want to read more about the privacy laws that apply to our business? Click here

Shipping Information

Thinking about ordering from universalpetmeds.com? Here is the information about our shipping policies.

Shipping Costs

  • Orders shipped to the United States - $ 7.00

  • International Orders - $30.00

  • Orders of $99.00 or more - Free!

  • Add an additional $10.00 for Tracking

Delivery Times

Our goal at Universal Pet Meds is to have your order processed, shipped and delivered to you within 14 days. Unfortunately every so often an order may take longer than 14 days to receive. The following is a list of possible situations which may cause delays.

  • Your order forms are not fully complete, legible, signed or the prescription itself is missing. We have to contact your physician to clarify information relating to your prescription or medical profile.

  • Your credit card information is inaccurate or incomplete. Always ensure that you transcribe your credit card information accurately, and ensure that all the fields are completed when filling in our on-line forms. Make sure you have entered your credit card number for VISA or Mastercard, and the credit card expiry date. If you are sending your forms by mail or fax, please ensure you have signed your forms.

  • Your credit card company denies the purchase because it is from a foreign company. Sometimes as a security measure, credit card companies will deny purchases that are made in a foreign country if you haven’t traveled there recently. You can contact your credit card company to let them know that a purchase from Universal Pet Meds will be going through on your credit card, so that they will know to approve this purchase.

  • Your credit card is declined for insufficient funds. It is important to make sure you have enough available credit for your entire medication payment to be processed.

  • The Postal Service (Canada Post and the United States Postal Service) have unforeseen delays. Peak periods at holiday time and extreme weather can have a major impact and are outside our control. Please order your medications early enough to ensure you always have a supply on hand.

  • The US Customs and the US Food and Drug Administration choose to examine and detain your shipment. We occasionally see organized blitzes by these agencies in an attempt to discourage American Citizens from ordering medications from Canada. You should be aware actions like these are at the discretion of the Customs/FDA officers in which they can hold shipments for up to 30 days. Universal Pet Meds will do whatever we can to assist but we cannot be held responsible for their reckless action and uncontrolled delay.

Mailing Address:
4936 Yonge Street - Suite 835
Toronto, ON
M2N 6S3 CA

Hours of Operation:
Holiday Hours
Wednesday Dec 24: 7:00am to 5:00pm CST
Thursday Dec 25: Closed
Friday Dec 26: 7:00am to 5:00pm CST
Saturday Dec 27: 7:00am to 5:00pm CST
Sunday Dec 28: Closed

Monday Dec 29 and Tuesday Dec 30:
Regular Schedules 7:00am to 12 midnight CST

Wednesday Dec 31: 7:00am to 5:00pm CST
Thursday Jan 1, 2015: Closed
Friday Jan 2, 2015: 7:00am to 5:00pm CST
Saturday Jan 3 2015: 7:00am to 5:00pm CST
Sunday Jan 4, 2015: Closed

Monday Jan 5, 2015 we are back to regular Schedules.

Regular Hours
Monday to Friday: 7:00am to 12:00 midnight CST
Saturday: 8:00am to 6:00pm CST
Sunday: 9:30am to 6:00pm CST
Phone Numbers:
Toll Free Phone: 1-800-239-2593


Fax Numbers:
Toll Free Fax: 1-866-671-6378